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Safety & Welfare

The safety and wellbeing of our players is our number one priority. Our caring and qualified team are on-site at all times and have extensive experience working with young people. Find out more below.

Our Safety And Welfare Measures

At Manchester City Football School, we strive to make our players' time here a fun, inspirational and memorable one. At the same time, we make every effort to keeping them safe during your stay. We do this by implementing the following measures:

  • A dedicated on-site team
  • 24-hour supervision by caring and approachable staff
  • Secure training and residential facilities (Etihad Campus has perimeter fencing and CCTV, whilst our residence has 24/7 security)
  • 16:1 staff to student ratios during coaching sessions
  • 10:1 staff to student ratios at the residence
  • Trained first-aiders on-site
  • Full police background checks on all staff
  • Female staff are available for our girl’s programmes
  • A dedicated Welfare Manager and Centre Manager
  • Airport meet and greet service is available at an extra cost
  • Unaccompanied minor service is available at an extra cost
A young boy high fiving his football coach at Manchester City Football School.

OUR STAFF

A male coach at Manchester City Football School.

Coaches

Our football programmes are delivered by an exceptionally friendly, highly qualified, and caring team of coaches. As well as being UEFA qualified, thorough background checks are conducted on all coaches (this is also the case for on-site and residential staff).

All coaches are internally trained in the Club’s philosophy and methodology, are DBS checked (Disclosure and Barring Service), are Emergency Aid qualified, and hold the FA Safeguarding Children award (trained to promote best practice in protecting young people).

Welfare Manager, Centre Manager & Activities Manager

To ensure that players remain happy, entertained, and safe on-site and at our residence, we provide a dedicated Welfare Manager, Centre Manager, and Activities Manager. The Welfare Manager, in particular, plays a key role in making sure students feel happy and comfortable during their stay. So, if your child has a problem, is worried about something, or has a personal issue they want to discuss, our Welfare Manager is on hand to support him/her.

A male coach at Manchester City Football School, with students.
A team photo at Manchester City Football School.

SAFEGUARDING CHILDREN IN FOOTBALL

Manchester City Football School adheres to all the requirements of the Manchester City Football Group safeguarding policy. We take these safeguarding responsibilities extremely seriously and are committed to:

  • Listening to children and parents and promoting their right to be and feel safe.
  • Putting children, their needs, and their safety and welfare first.
  • Getting the right people involved through safe recruitment and training.
  • Creating a safe environment for all participants, visitors, and staff; and, having and promoting clear systems to deal with any issues or concerns.
  • Keeping children in our care safe when using the internet.

If you have a concern about the welfare of a child in our care, please email us at [email protected].

Haven’t booked a place on one of our football education programmes yet? What are you waiting for? We’re taking bookings for 2022 now.

FAQs

How secure are your training and residential facilities? 

The Etihad Campus is a highly secure environment with perimeter fencing and CCTV. Our residential accommodation also has its own security measures in place.

What if my child gets homesick?

Recognising signs of homesickness and offering support is part of our staff’s comprehensive training. We also have a dedicated Welfare Manager who is on hand to talk to and reassure your child.

What if my child is unwell or gets injured?

We have first aiders on-site at all times. If your child sustains an injury or illness that requires further medical attention, we will inform you and accompany them to a local NHS medical centre. 

How can I contact my child in an emergency?

We will send a welcome email packet that contains contact details for our football camp and residence, a few weeks prior to your child starting their programme. Alternatively, you can contact your child via their personal mobile phone in the evening.
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